Call Center Agent (US-Remote) Job at QT Communications & Technology, New York, NY

ZkZ3bDd3eXB4aVVPdnlySDlydHdOMFhCVlE9PQ==
  • QT Communications & Technology
  • New York, NY

Job Description

Job Description:

Its Hourly Paid Job ( US - Remote ). Urgent Hiring !!!!

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative Responsibilities:
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
Call Center Representative Requirements:
  • High school diploma or equivalent.
  • More education or experience may be preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.

Required Skills:
• Typing
• Hiring
• Accountability
• Reliability
• Metrics
• Reason
• Databases
• Troubleshooting
• Education
• Time Management
• Software
• Customer Service
• Communication
• Sales
• Training
• Management

Job Tags

Hourly pay, Remote work,

Similar Jobs

Pennsylvania Medicine

Registered Nurse (RN) Corporate and Community Health (PRN) Job at Pennsylvania Medicine

 ...or an average of 5 hours/week, in accordance with the following: Pick up a minimum of 2 shifts per week Prioritize corporate wellness nursing shifts (screenings & flu clinics first and foremost, then nurse outreach, and presentations/learning) as your main... 

Ciena Healthcare Management

Certified Dietary Manager (CDM) Job at Ciena Healthcare Management

 ...excellence in food service and guest hospitality? Would you like to cultivate your passion for the culinary arts? The Certified Dietary Manager (CDM) acts as the connecting agent between the clinical/dietetics team and the kitchen staff. The CDM is responsible for ensuring... 

Innovatix Technology Partners

Copywriter Job at Innovatix Technology Partners

 ...closely with the marketing and product teams as well as copywriters, editors, designers, producers, and studio lead. Primary...  ...practices and understand audience behaviours and needs. Write copy for landing pages, banners, and ads and curate learn-page articles... 

Pursuit Collection

Shuttle Driver Job at Pursuit Collection

 ...various locations throughout Glacier Conduct employee shuttle runs to and from the airport, hotels, social security office, retail outlets, etc...  ...supervise seating for the comfort of passengers Maintain drivers daily paperwork as assigned Maintain order and... 

Raytheon

Systems Engineer II Job at Raytheon

 ...citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: TS/SCI - Current At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms...