Job Description

Role Customer Service Representative

Location Winston Salem, North Carolina- 27150

(Work from office)

Requirements .

• Ability to operate a computer in a Windows environment
• Ability to successfully coordinate and resolve difficult delivery matters with customers and field contacts
• Skills in handling customer complaints/requests in a calm and refined manner
• Multitasking capabilities that include but not limited to email, phone, chat, web support
• Ability to reference detailed reports connected to individual and field performance
• Written documentation skills
• Ability to work successfully within a team environment
• Product knowledge and sales competency
• Proficiencies in calmly speaking to frustrated customers on varying topics including product availability, off schedule delivery requests, and minimum order adherence
• Proven ability to work independently with minimal or no supervision
• Efficient in Microsoft Office applications
• Experience in Call Center and/or Sales, Customer Service

Education Req

• HS Diploma or Equivalent.

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