Job Description

The Director of Collections is responsible for developing and executing the overall strategy for managing delinquent loans, minimizing losses, and ensuring regulatory compliance. This role oversees all aspects of collections operations, including team leadership, process optimization, member engagement, and risk mitigation. The Director of Collections plays a critical role in maintaining the financial health of the credit union while promoting a member-focused approach to debt recovery.

Key Responsibilities:

• Lead and manage the collections department, including recruitment, training, performance evaluation, and career development of staff. Develop and implement comprehensive collection strategies to minimize delinquency and charge-offs and that align with the credit union’s risk appetite and financial goals. Ensures work of the department staff is meeting expectations and strategic initiatives of the Credit Union.
• Establish goals, benchmarks, and metrics for collection efforts and ensure achievement through regular performance tracking and reporting. Ensure all collection practices are being performed accurately, efficiently, and within the scope of all policies, procedures, and regulations, including FDCPA, FCRA, and NCUA regulations.
• Collaborate with lending, risk, and other applicable departments as well as legal counsel to manage high-risk accounts and legal recovery processes. Analyze portfolio performance, identify trends in member delinquencies, and implement proactive strategies to mitigate risks.
• Report collection results, trends, and forecasts to executive leadership and the Board of Directors as required.
• Oversee third-party collection agencies, legal counsel, and repossession vendors.
• Lead or participate in cross-departmental projects related to member hardship assistance, loss mitigation programs, and policy reviews.
• Recommend and implement technology solutions to improve collection effectiveness and efficiency.
• Perform other job related duties as assigned.

Requirements:

• Education : (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
• Experience : Five years to eight years of similar or related experience. Minimum of five years in a leadership/senior management role with experience in credit and collections, preferably in a financial institution or credit union.
• Other Skills: 1. Minimum seven years of progressive collections experience. Credit Union experience is desired. 2. Thorough knowledge of collection procedures, techniques, regulations, and court proceedings. 3. Excellent written and interpersonal skills to manage employees and communicate effectively with members. 4. Excellent analytical ability to make decisions and resolve problems. 5. Ability to operate a PC and related software programs to include Microsoft Suite (SharePoint, Teams, Outlook, Excel, Word, PowerPoint).
• Physical Requirements: Physical qualifications include sitting at a computer for extended periods of time and being able to lift/carry up to 10 pounds.
• Interpersonal Skills: Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions. Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position.
• Work Environment: In Office

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans’ status.

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