Job Description
This role involves providing customer service and support for drivers, with a focus on data entry and reporting. You will assist drivers with their routes, including recycling, trash collection, and servicing new housing areas, while ensuring compliance with operational standards. The position requires you to handle customer complaints and inquiries, utilizing provided scripts to address questions and requests. You'll use Routeware software to track and assist drivers after dispatch, ensuring smooth route management. Additionally, you'll work closely with drivers at the hub, understanding and addressing their needs, and managing interactions with both employees and the public. Overall, you'll be a key point of contact for drivers, customers, and internal teams, ensuring efficient and effective operations.
Required Skills & Experience
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