Job Description

Job Description

TITLE

Event Coordinator - Ship Tour

JOB SUMMARY

The Event Coordinator – Ship Tours will support the North America Sales Team by planning and executing ship familiarization tours. This role requires a detail-oriented and highly organized professional who can partner with internal operations teams and external stakeholders to deliver seamless, memorable, and brand-aligned experiences for travel partners and guests.

Supports the execution of events to position our company favorably with travel agent partners, consumer and trade press and guests through onboard functions, announcement events, new ship launches and press familiarization trips.

DUTIES & RESPONSIBILITIES

• Plan, coordinate, and execute all ship familiarization tours including requesting dates, maintaining calendars, and preparing all required paperwork.
• Build and maintain strong knowledge of the company’s products, brand standards, and guest experience expectations.
• Maintain a guest-centric approach in all responsibilities, ensuring interactions and experiences reflect the company’s brand standards.
• Serve as the main liaison with operations partners across the country to align on logistics, scheduling, and tour requirements.
• Manage event communications, including invitations, confirmations, inquiries, and follow-ups with guests, travel partners, and internal stakeholders.
• Maintain accurate records of registrations, attendance, changes, and cancellations, ensuring timely updates and error-free documentation.
• Prepare guest lists, reports, and event materials (including memos and order forms) to support smooth execution.
• Contribute to post-event reporting, analysis, and feedback to drive continuous improvement in both operations and guest satisfaction.
• Perform other job-related functions as assigned which will include supporting trade shows, employee events support, administrative support, ship launches, event planning, and other aspects of corporate event management.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

EDUCATION: Bachelor’s degree in Hospitality, Event Management, Marketing, or related field preferred; or equivalent combination of skills and experience.

EXPERIENCE: Minimum 2 years of experience in event coordination, guest services, or a corporate support role required. Experience with event management systems, data reporting, and technology platforms desired. Cruise line or travel industry experience preferred. Experience with Cvent or similar event management software is a plus.

COMPETENCIES/SKILLS

• Must be detail-oriented with strong organizational and time management skills.
• Excellent verbal and written communication skills required to effectively engage with guests, travel partners, and internal stakeholders.
• Capable of managing tasks autonomously while contributing effectively to team goals.
• Must demonstrate adaptability, initiative, and sound judgment with strong problem-solving abilities.
• Guest-centric mindset with a focus on delivering experiences that reflect brand standards.
• Analytical skills to review registrations, track results, and identify trends or discrepancies. Proficiency with Microsoft Office Suite required; familiarity with event operations, logistics, and planning is a plus.
• Comfortable operating in a fast-paced, matrixed corporate environment with cross-functional teams.
• Flexibility to work evenings, weekends, and travel domestically or internationally as business needs require.

To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

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