IT Help Desk Job at KellyMitchell Group, Louisville, KY

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  • KellyMitchell Group
  • Louisville, KY

Job Description

Job Description

Job Summary:

Our client is seeking an IT Help Desk to join their team! This position is located in Louisville, Kentucky.

Duties:

  • Handles Level 1 inbound calls/chats and accurately log interactions within the company’s incident management system
  • Conducts appropriate diagnosis/troubleshooting to resolve known conditions
  • Escalates problem tickets within department guidelines when unable to resolve
  • Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
  • Assists with alerts and self- service incidents
  • Follows up on unresolved incidents

Desired Skills/Experience:

  • 1+ years of customer service experience
  • Flexible work schedule
  • Organization skills
  • Strong oral and written communication skills
  • Problem solving ability
  • Entry level understanding of computer concepts such as: PC fundamentals and Operating systems
  • Preferred: A+, CCNA, or Net + Certifications

Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered

The approximate pay range for this position starting at $35,000 - 40,000 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Job Tags

Local area, Flexible hours,

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