Job Description

divh2Community Coordinator/h2pThe New York City Taxi and Limousine Commission (TLC) is the City agency responsible for the oversight of the for-hire vehicle industries in New York City, including yellow medallion taxis, green Boro Taxis, community car services, livery cars, black car services, luxury limousines, commuter vans, and paratransit services. The TLC regulates industries that are responsible for over 800,000 daily trips. Our role is to ensure that each passengers riding experience is safe, comfortable and convenient, that TLC drivers are driving safely, and combatting unlicensed for-hire activity. The O/DRC, located at TLCs licensing center in Long Island City, offers legal services, driver mediation services, financial assistance, health and wellness workshops, and public benefit assistance. The O/DRC also works closely with the Assistant Commissioner of Program Planning and Management to implement financial assistance initiatives such as the Medallion Relief Program (MRP) and the ATLAS vehicle loan assistance program. A successful candidate should have proven experience in client services, program operations, and staff management. Responsibilities will include but are not limited to: leading team of O/DRC staff responsible for assisting and directing clients to relevant services, providing high-level of customer service to clients that interact with the Owner/Driver Resource Center and resolve any client issues, coordinating with partner organizations to ensure TLC drivers are invited to business and wellness related programs, conducting outreach events including webinars, in-person events, and special projects. Visit and present to program sites, community organizations, and other groups as needed, drafting, reviewing, and editing correspondence and external communications to TLC-licensed drivers, medallion owners, and other licensees, managing client experience process from initial intake to service referral. Develop recommendations for improving systems to enhance client experience, tracking O/DRC service metrics and preparing reports, charts, and graphs as needed, developing and maintaining relationships with internal and external stakeholders, completing special assignments, tasks, and projects as assigned by senior management as needed./ppMinimum Qualifications: 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to 1 or 2 above. However, all candidates must have at least one year of experience as described in 1 above./ppPreferred Skills: Candidates should be highly motivated and able to manage client facing team. Interested candidates should have strong written and verbal communication skills, effective problem-solving skills, and the ability to prioritize, manage time, and multi-task. Experience using Microsoft Office and Dynamics is a plus./ppPublic Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Educations website at Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview./ppAdditional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy./p/div

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