Job Description

Job Overview

Receive and process non-emergency administrative phone calls from the public requesting police, fire, medical, security or other services. Gather essential information from callers, interpret caller's needs, then determine and send the appropriate response. Must be organized, adept at multi-tasking, level-headed, and trustworthy.

This office operates 24 hours a day, 7 days a week, 365 days a year. Expected work hours will include weekdays, weekends, holidays day/swing/grave shifts. Hiring for grave 10p-6a. Must be available to work summer hours. Part-time hours 10 to 28 per week. No benefits.

Job offer is contingent upon the successful completion of a background check.

Responsibilities

Receive calls from the University departments as well as the public requesting police, fire, medical, facilities, security or other services. Determine the nature and location of the incident: determine priorities, and dispatch units as necessary and in accordance with established procedures.

Dispatch facilities, maintenance and other university personnel to incidents that require immediate action to ensure the safety and security of the campus.

Closely monitor safety systems and alarms, such as fire detection, intrusion detection, access control, and security cameras.

Maintains contact with all units on assignment, maintain status and location of units.

Answers non-emergency calls for assistance.

Enter, update and retrieve information from a variety of computer systems.

Monitor several public safety radio frequencies.

Operate a variety of communications equipment, including radio consoles, telephones, computer aided dispatch (CAD), and other computer systems/programs.

Other duties as assigned.

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• Must be able to perform shift work primarily swing/grave hours
• Work will include weekends and holidays
• Customer service experience
• Basic understanding of Utah State University campus

Knowledge, Skills, and Abilities:

• Knowledge of communication equipment and campus facilities
• Skill in the use of personal computer and related software application
• Skill in handling complaints and problems
• Ability to organize information and prioritize tasks effectively
• Ability to communicate effectively orally, electronically and in writing
• Ability to maintain confidentiality
• Ability to maintain control and composure in a fast-paced environment
• Ability to make decisions when administrators are not present
• Ability to focus on excellent customer service to inner department, the public, and Utah State University students and staff.

Core Characteristics:

• Decision Making
• Problem Solving
• Team Working
• Conflict Resolution
• Customer Focus
• Integrity and Trust

Required Documents

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"

2. Cover letter to be typed/pasted at the end of your application (iForm)

**Document size may not exceed 10 MB.**

Advertised Salary

$16.00 Per hour

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights

Founded in 1888, Utah State University is Utah's premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah's counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.

About the Region

U.S. News and World Report ranked Utah first for its strong economy, fiscal stability, education, and health care. Outstanding outdoor recreational opportunities abound throughout the state, including five national parks, 43 state parks and recreation areas, and 15 alpine ski resorts. The home of USU's main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute's 2022 ranking for best-performing small cities in the nation.

*updated 04/2024

University Highlights

Founded in 1888, Utah State University is Utah's premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State's 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah's counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies' long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.

*updated 07/2025

Notice of Non-discrimination

Utah State University

Job Tags

Hourly pay, Part time, Summer work, Work at office, Local area, Immediate start, Shift work, Day shift, Afternoon shift, Weekday work,

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