Job Description

This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$250,000.00/yr - $300,000.00/yr

Senior VP and Leadership role with a large, reputable organization within the Insurance industry!

Excellent benefits, competitive compensation package, and a leader in their industry!

A Bit About Us

We are growing exponentially and have been recognized as one of the top companies within our industry for 3 years in a row! This is a highly visible Leadership position!

Why join us?

• Competitive Compensation and Benefits Package
• Stable, long-term stability
• Join a well-established team who is invested in your growth and success
• Substantial growth in their business Nationwide
• Rewarding work and responsibilities

Job Details

The Senior VP, Operations will lead efforts in the critical area of account retention, carrier management, and client service development. Working with the Business Unit President, Sales Executive(s), and Operational leaders, this role will drive commercial and personal lines product support to ensure that we maintain a high level of client satisfaction.

This senior role will also be counted on to observe and report on market or service challenges to sculpt our overall service delivery.

Responsibilities

• Responsible for the review and revision of commercial and personal lines department procedures and workflows.
• Accountable for developing and analyzing the data/metrics of support service efforts.
• Drives improvement in product and service offerings.
• Hires, monitors, trains, and develops exceptional account management and client service team members.
• Evaluates, manages, trains, coaches, and counsels account management and client service staff.
• Facilitates training and cross-training platforms.
• Works with operational teams to ensure account services processes are seamless.
• Develops and manages a standardized renewal process.
• Provides carrier partners with a primary contact for personal and commercial lines.
• Leads the successful roll-out of the WorkSmart software in AMS.
• Leads the monthly business review meetings with key leadership.
• Other duties and special projects as assigned.

Skills

• In-depth understanding of all aspects of commercial and personal lines coverage.
• Excellent analytical and mathematical skills.
• Excellent PowerPoint and presentation skills.
• Outstanding interpersonal and communications skills.
• Advanced skills in Microsoft Office.
• Strong knowledge of insurance markets, products, and services.
• Demonstrated experience in team leadership.

Competencies

• Goal-oriented with a strategic mindset.
• Self-motivated with a high level of drive and energy.
• Ability to effectively engage and influence a variety of audiences.
• Demonstrated leadership and teamwork.
• Ability to prioritize and handle multiple tasks.
• Willingness to adhere to principles of confidentiality.

Education And Qualifications

• College degree preferred or comparable work experience.
• 15+ years’ experience in the insurance industry with a focus on Operations.
• CPCU, CISR, CIC, AIS, and/or AFIS is a plus.
• Demonstrated leadership and management experience in a client service environment.

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