Job Description

Job Description

Job Title: ServiceNow ITOM Architect

Location: Dallas, TX (Hybrid -3 days)

Duration: Direct Hire

This is a Full-time/Permanent Position with our Client (Visa sponsorship is not available for this role)

Job Description:

Client offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Skills required:

ITSM and ITOM, including ITAM, Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Management, Twilio, Nuvolo, Flexera (Soft Asset Management Tool) and System Integrations

Must have:

• At least 12+. of experience in IT management with focus on IT Applications operations
• Excellent understanding of ServiceNow platform architecture, and standard processes
• Strong knowledge of ITSM processes and experience with JavaScript and REST APIs
• Understanding of third-party integrations
• Certifications: ServiceNow System Administrator (CSA) (nice to have)
• Highly experienced with partner communication, knowledge of compliance standards, and handling audit activities
• Adept in balancing multiple competing priorities and project deliverables
• Excellent communication skills, both written and verbal, with the ability to articulate technical solutions in clear terms to a variety of audiences
• ServiceNow Development; AI/ML capabilities will be desirable
• Additional certifications on the following will be desirable: Application Development (CAD); ServiceNow Implementation Specialist (CIS) –Discovery, CMDB; ITIL

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