Job Description
Role Details - Location: Hybrid. This role is based 2 days per week out of our San Francisco, HQ and is not eligible for full-time remote work.
- Compensation: The annual OTE range for this role is $126,000 - $140,000 in addition to equity & benefits.
The range displayed on this job posting reflects the minimum and maximum compensation. Factors including location, level, job-related knowledge, skills, and experience will determine compensation.
About Gem Gem helps talent acquisition teams hire with remarkable speed and efficiency through strategic, data-driven recruiting.
With Gem, teams can automate and personalize candidate communication, unify all recruiting touch points into a single system, and get usable data across the entire hiring process. Gem gives every part of the organization the tools to drive results and showcase their impact. It's why users recognize Gem as one of the highest-satisfaction products on G2 with a 4.8/5.0 rating.
Over 1200 industry leaders including Reddit, Figma, CarMax, Robinhood, and UnitedHealth Group trust Gem to fuel their growth. The company has raised $148M from renown investors including Accel, Greylock, ICONIQ, Sapphire, and Meritech. And just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we've built and have recently been recognized as:
- Forbes America's Best Startup Employers 2024
- Great Place to Work Certified, 2024 - And we landed at number #13!
- Fortune Best Workplaces for Millennials, 2023
The company has raised $148M in funding from Accel, Greylock, ICONIQ, and more.
The Team & Role Gem empowers our customers to build exceptional teams that fuel their company's mission. We do this by deeply understanding our customers' business challenges, serving as their trusted partners and advocates, aligning our all-in-one product with their objectives, and providing them with the enablement resources necessary for them to achieve their goals. All of our customer-facing teams work closely with our engineering and design teams, and our Product Marketing team to create content available to all Gem users.
The Technical Writer role is a unique opportunity to create the content that enables Gem users to succeed. You will be responsible for creating, updating, and maintaining internal and external documentation that is clear, concise, and easy to understand for users of all levels. You will work as the key link between our Product Teams, engineers, and our customers via case studies, help center articles, guides, and product newsletters. This is an opportunity to drive significant impact at the company-level, as the success of your work ties directly to Gem's company strategy.
What you'll do day-to-day: - Gain a deep understanding of Gem's products and services from our internal subject-matter experts that enables you to translate complex information into clear and concise documentation.
- Develop the the Gem voice with consistent tone across all of our public content and create a series of user persona profiles for Gem customers to more precisely target your content.
- Write user-friendly case studies, help center articles, guides, and reports for internal and external audiences, enabling our users' successes.
- Evaluate current content and develop innovative methods for improvement
About You: - 4+ years of experience as an effective technical writer
- Proven ability to quickly learn and understand complex subject matter
- Experience in writing documentation and procedure manuals for a wide variety of audiences
- Superb written communication skills, with a keen eye for detail
- Experience in working with engineers to improve user experience, refine content, and create visuals and diagrams for technical support content
- Ability to handle multiple projects simultaneously
Strongly Desired Experience We're particularly excited about candidates who have: - Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field
- Professional certification (ex: Society for Technical Communication)
- Experience in using XML tools to create documentation
Benefits: - Highly competitive salary & equity
- 10-year window to exercise your stock options
- Supportive Flexible Time Off program
- 16 paid holidays, including regular company-wide wellness days
- Best-in-class medical, dental & vision insurance
- $1,200 annual stipend for learning and development opportunities
- 16 weeks of Paid Parental Leave for birthing and non-birthing parents
- New Parent Perks totaling $1,500 and flexibility upon return to work
Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we're committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success.
Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at accommodations@gem.com and we'll work with you to meet your accessibility needs.
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Job Tags
Holiday work, Full time, Flexible hours, 2 days per week,