Job Description
Currently hiring in Only the following states:
Alabama
Alaska
Arizona
Arkansas
Colorado
Connecticut
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Maine
Maryland
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin
About Us:
ACD Direct is a virtual contact center dedicated to providing support for non-profit organizations. We specialize in handling inbound calls for pledge donations, connecting passionate donors with causes they care about. Our team of over 1,200 representatives delivers exceptional customer service from their home offices, ensuring each caller has a positive and meaningful experience.
Position Overview:
As a Customer Service Representative, you will answer inbound calls from individuals interested in making donations to various non-profit organizations. Your role is to provide a pleasant and professional experience for each caller, accurately process their donations, and maintain confidentiality. This is a remote, independent contractor position, allowing you to set and maintain your own schedule.&
Key Responsibilities:
- Answer inbound calls from donors with enthusiasm and professionalism.
- Accurately process pledge donations using provided systems and scripts.
- Maintain donor confidentiality and handle sensitive information securely.
- Adhere to client scripts and guidelines to ensure consistency and compliance.
- Manage your schedule to meet call volume demands, especially during peak times.
- Participate in ongoing training and stay updated on client campaigns and procedures.
Qualifications:
- Minimum of 3 months of customer service experience, preferably in a call center environment.
- Ability to type at least 40 words per minute with high accuracy.
- Proficiency in computer operation, maintenance, and troubleshooting.
- Ability to complete online certification independently using provided resources.
- Pleasant and enthusiastic phone presence with clear diction and inflection.
- Ability to read and adhere to client-provided scripts verbatim.
- Previous remote work experience is preferred but not required.
- Ability to successfully pass a criminal background check.
Technical Requirements:
- Computer: Windows-based PC with anti-malware security software.
& - Minimum 2 GB RAM; CPU (Intel or AMD) 2GHz processor (or equivalent).
& - Resolution of 1,280 x 720 (720p) or greater.
& - Note: Mac/Apple systems, Chromebooks, tablets, and smart devices are not compatible.
- Internet: High-speed internet connection with minimum bandwidth of 10 Mbps upload and 25 Mbps download.
& - Acceptable connections: Cable, DSL, FiOS.
& - Unacceptable connections: Satellite, Dial-Up, Wi-Fi, and wireless
- Workspace: A private, quiet workspace free from background noise and interruptions.
- Equipment: USB headset with microphone.
...seeking an experienced and highly technical Freelance/Contract Video Editor to handle project-based and ongoing editing assignments on a... ..., color spaces, and file delivery standards, especially for remote, collaborative environments Portfolio-Ready : You maintain...
...At ClearML, our mission is to make infrastructure management effortless across every phase of the AI lifecycle -- from building and training... ...ecosystems. About the Role At ClearML, the Product Marketing team plays a central role in championing the customers voice and...
...Job Description Job Description We are looking for a motivated, experienced insulation installer to join one of our insulation teams in completing our most complex jobs. Koala Insulation is an insulation contractor providing high quality insulation services to homeowners...
...Description Empower Possibility. Protect What Matters. Build a Career Youre Proud Of. As an Allstate Sales Consultant, youll do more than sell insurance youll help customers protect what matters most while building a career with purpose, backed by a Fortune...
Hyman Bros. Mitsubishi is seeking dedicated Sales Consultants to fulfill our growing customer base. Candidates MUST be computer/technology savvy. Car Sales experience is not necessary. Responsibilities include but not limited to greeting customers on the lot and responding...