Job Description

The Chief Operating Officer (COO) is a member of the Senior Leadership Team, reporting to the President & Chief Executive Officer. This position is responsible for providing strategic leadership and direct oversight of Facilities, Information Technology, Quality, Payer Relationships, Business Development, Contracting, Workforce Development, Governmental Grants, Housing, and Real Estate Asset Management. The COO will work with the senior leadership team and Board of Directors to establish long-range goals, strategies, plans, and policies; and will drive and lead an environment of operational excellence and performance improvement to ensure the organization's systems and procedures are functioning optimally.

ESSENTIAL DUTIES & RESPONSIBILITIES

Oversees the operations of select administrative departments and program review.
Formulates long-range objectives, plans, and programs for departments to ensure consistency across the organization.
Provides the leadership, management and vision necessary to ensure the organization has the proper operational controls, administrative procedures and systems in place to effectively grow and ensure financial strength and operational efficiency.
Works closely with Clinical Operations, Finance and other departments to establish new strategic partnerships that drive service innovation and organizational growth.
Leads data review and reporting to provide insightful analysis that allow for business development. Identifies key performance indicators and delivers process improvements.
Maintains proactive communication with executive management with regard to financial management and industry issues that require contingency planning.
Provides program leadership and input for all strategic plan implementation processes with staff.
Evaluates the organization's administrative support structure and plans for continual improvement of the efficiency and effectiveness of the group. Coaches department level leadership as they implement the strategic plan and ensure efficient operations.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Performs other related duties as assigned.

EDUCATION

Bachelor's degree from an accredited college or university required.
Master's Degree in Business Administration or Nonprofit Administration (MBA or MNA) preferred.

EXPERIENCE

A minimum ten (10) years of progressive experience with broad management, fiscal and operational responsibility, including significant not-for-profit experience.
Demonstrated experience with program development and program evaluation, including creation of new programs, setting measurable goals and objectives, data collection and analysis, monitoring and evaluation, and adjustment of goals in response to benchmarks.
Previous leadership and oversight of strategic planning process, quality improvement programs and process improvement/lean thinking.
Previous management and leadership experience of a broad spectrum of professional administrative staff in the areas of IT, Facilities and Real Estate Asset Management preferred.

COMPETENCIES

Cultural Awareness and Respect, Advocacy, Transformational and Strategic Leadership, Change Management, Mission-Driven, Teamwork/Collaboration, Adaptability, Mentorship, Quality Improvement, Problem Solving, Personal & Professional Integrity, Written and Verbal Communication Skills, Presentation Skills

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