Dispatcher Graveyard Shift Job at Freshpoint, Union City, CA

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  • Freshpoint
  • Union City, CA

Job Description

JOB SUMMARY

The dispatcher is responsible for fielding incoming calls from drivers and customer service; gathering and recording delivery time information and delivery status on selected accounts. Assists with other functions required of the Transportation Department.

RESPONSIBILITIES
  • Gathers and records delivery time information from route drivers.
  • Communicates with management and customer service on route driver locations as requested, deliveries that will not be made within delivery windows, and truck breakdowns.
  • Reviews delivery logs daily for accuracy making corrections as needed.
  • Works with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving.
  • Reassigns drivers to delivery routes when another driver calls out.
  • Makes and communicates minor delivery route adjustments as needed.
  • Addresses customer issues and directs calls to customer service as needed.
  • Makes adjustments that will cause substantial disruption in a route or meeting delivery time windows.


QUALIFICATIONS
Education

  • High School Diploma or equivalent.
  • Must maintain valid CDL in the event of emergency route relief

Experience

  • 3 years’ experience in a transportation/warehouse environment.
  • Knowledge of delivery areas

Professional Skills

  • Good communication skills, both verbal and written, and professional manner when dealing with customers and customer service.
  • Strong organizational skills and ability to multi-task in a stressful, fast-paced environment.

Physical Demands

  • Regularly required to talk and hear.
  • Ability to sit for extended periods.
  • Must be able to use a computer terminal effectively, as well as other office equipment.
  • Must be able to perform data entry functions continuously.

Job Tags

Relief,

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