Job Description

Job Description

Job Description

Shift: Full-Time - Monday to Friday 11a to 7p OR 12p to 8pm

The basic function of the Visitation Center Monitor is to provide program assistance with providing and supervising client visitation, supporting Family Service Counselors with transportation services, and to provide clerical/administrative support to the visitation center coordinator.

• Consistently demonstrates support as part of the team to meet departmental goals and objective.
• Demonstrates good judgment in making decisions in unprecedented situations.
• Seeks direction from supervisor when warranted. Refers to agency’s policies and procedures for guidance and decision making.
• Adheres to agency and departmental policies and procedures 100% of the time.
• Effectively organizes workload, using priorities to schedule and meet deadlines.
• Maintains visitation center files and notebooks of reports in an organized manner and assists visitation center coordinator in this area.
• Provides assistance to visitation center coordinator and/or clients in completion of necessary forms and paperwork.
• Interacts with customers (employees and all other outside contacts) by verbal and non-verbal means that effectively transmit thoughts, feelings ideas and information.
• Identifies and focuses on meeting the needs of all customers (co-workers, foster parents, birth parents and all other outside agencies).
• Completes special studies, projects and reports as requested by supervisor according to specified guidelines and in a timely manner.
• Maintains professional, ethical and supportive relationship with visitation supervisor, the family service workers and clients.
• Uses computer programs efficiently to perform job responsibilities (seeks training if currently deficient in computer skills).
• Maintains confidentiality to include personnel file cabinets and applicant information.
• Transports clients to appointments at visitation center and elsewhere when needed, and understand transportation requirements and child car seat laws.
• Work collaboratively with the Center Coordinator to run the Visitation Center.
• Coordinate the scheduling of visits to meet the requirements of the court.
• Works collaboratively with FSCs to best meet the needs of the children and Families.
• Maintains records of visitations and regularly provides reports to FSCs and to Program Director as needed.
• Monitor, track and document FSFN (if access has been provided) when appropriate and as needed, to include parent contacts and issues involving visitation.
• Understand and enforce the operating guidelines of the Visitation Center.
• Inspect and maintain a safe, clean environment for effective visitation.
• Maintains an environment of respect and dignity for all constituents.
• Attend job related trainings, meetings, events and participate in special projects as assigned.
• Consistently maintains client confidentiality.
• Complete other duties as assigned by supervisory staff.
• Maintain and ensure clients complete Client Satisfaction Survey as needed.
• Maintain and review appointment Database as needed.
• Exercise appropriate judgment when visitation supervisor is unavailable.
• Performs other duties as assigned.

Requirements:

·AA Degree or equivalent amount of relevant experience required

·Excellent verbal, written and computer skills (word processing, data entry and Outlook)

Valid Florida driver's license in good standing

Physical Demands:

The employee will be required to talk, hear and see; ability to manipulate objects with hands/fingers.

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